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Experience Review🚦
Assuming the user experience of a product or service without adequate data and validation could be detrimental in competitive marketplaces. However, by adopting a data-driven approach, hypotheses are formed, tested, and refined to ensure optimal experiences.
Our dedicated Experience Reviews utilise audits, insights, and methodologies to expose friction points, highlight new opportunities for innovation and build qualified backlogs of value-scored recommendations.
User Experience Audit 📋
Our UX Audit reveals nuanced user behaviours and journey friction points through deep analysis, discovering unexploited opportunities to improve user experiences.
Competitor Analysis 🥊
Deep-dive market analysis, building data-backed intelligence to benchmark competitive proportions, providing an entry-level for value propositions.
Customer Experience 😊
Our Customer Experience framework identifies and corrects friction points delivering personalised journeys based on data-backed insights.
Our data-driven approach focuses on strategic alignment, ensuring that every customer interaction is orchestrated and touch-points deliver a consistent experience against clear objectives.
For more information about our Experience Review framework please complete the form below
Some examples of successful Experience Reviews:
- 41 defects uncovered
- 14 opportunities identified
- Delivered in 1 sprint
- 41 defects uncovered
- 14 opportunities identified
- Delivered in 1 sprint
- 41 defects uncovered
- 14 opportunities identified
- Delivered in 1 sprint
- 41 defects uncovered
- 14 opportunities identified
- Delivered in 1 sprint
Missguided
Qualifying a product backlog for action
- 41 experiment candidates identified
- 128 events IDs created for tracking
- Delivered in 2-weeks
- 41 experiment candidates identified
- 128 events IDs created for tracking
- Delivered in 2-weeks
- 41 experiment candidates identified
- 128 events IDs created for tracking
- Delivered in 2-weeks
- 41 experiment candidates identified
- 128 events IDs created for tracking
- Delivered in 2-weeks
Blinds2Go
Experiment backlog identification
- Three key journeys audited
- 55 insights uncovered
- 17 actionable recommendations
- Three key journeys audited
- 55 insights uncovered
- 17 actionable recommendations
- Three key journeys audited
- 55 insights uncovered
- 17 actionable recommendations
- Three key journeys audited
- 55 insights uncovered
- 17 actionable recommendations
BNP Paribas
Auditing customer experience across channels
- 12 core features tackled
- 186 pains points identified
- 52 user interviews conducted
- 12 core features tackled
- 186 pains points identified
- 52 user interviews conducted
- 12 core features tackled
- 186 pains points identified
- 52 user interviews conducted
- 12 core features tackled
- 186 pains points identified
- 52 user interviews conducted
Eque2
Elevating two core business management platform experiences
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