- Home
- Frameworks
- Product Design
- Experience Review
Experience Review🚦
Assuming the user experience of a product or service without adequate data and validation could be detrimental in competitive marketplaces. However, by adopting a data-driven approach, hypotheses are formed, tested, and refined to ensure optimal experiences.
Our dedicated Experience Reviews utilise audits, insights, and methodologies to expose friction points, highlight new opportunities for innovation and build qualified backlogs of value-scored recommendations.
![](https://cdn.sanity.io/images/2yundn6y/production/32e635951fef914b2a6c723f746fec9735d0634c-1920x1344.jpg?auto=format&fit=crop&dpr=1&q=80&w=1920&h=1344&width=1920&height=1344)
User Experience Audit 📋
Our UX Audit reveals nuanced user behaviours and journey friction points through deep analysis, discovering unexploited opportunities to improve user experiences.
![An image showing multiple slides from the research findings deck](https://cdn.sanity.io/images/2yundn6y/production/4ab47e7228f16412a6cf57c3b74edfe458579d5d-3840x2706.png?auto=format&fit=crop&dpr=1&q=80&w=3840&h=2706&width=3840&height=2706)
Competitor Analysis 🥊
Deep-dive market analysis, building data-backed intelligence to benchmark competitive proportions, providing an entry-level for value propositions.
![Customer journey map created by interviewing Viator app users](https://cdn.sanity.io/images/2yundn6y/production/68b991dd21607ae7242b82efab6af96d2493e180-3840x2706.png?auto=format&fit=crop&dpr=1&q=80&w=3840&h=2706&width=3840&height=2706)
Customer Experience 😊
Our Customer Experience framework identifies and corrects friction points delivering personalised journeys based on data-backed insights.
Our data-driven approach focuses on strategic alignment, ensuring that every customer interaction is orchestrated and touch-points deliver a consistent experience against clear objectives.
For more information about our Experience Review framework please complete the form below
![An image showing three sections of the jobs to be done research carried out. The screens show interview and survey planning as well as a UX review summary.](https://cdn.sanity.io/images/2yundn6y/production/ff6e3fe048c4dbe5fb6cfad5a4e54aeef5c15776-3840x2688.png?auto=format&fit=crop&dpr=1&q=80&w=3840&h=2688&width=3840&height=2688)
![A picture of two employees sitting at their desks opposite each other. The female collegue has her back to us, on her screen we can see that she is working on an experience review for an e-commerce company.](https://cdn.sanity.io/images/2yundn6y/production/79c48690dbda1f7319d5df505de926f3176d23de-1920x1353.png?auto=format&fit=crop&dpr=1&q=80&w=1920&h=1353&width=1920&height=1353)
Some examples of successful Experience Reviews:
- 41 defects uncovered
- 14 opportunities identified
- Delivered in 1 sprint
- 41 defects uncovered
- 14 opportunities identified
- Delivered in 1 sprint
- 41 defects uncovered
- 14 opportunities identified
- Delivered in 1 sprint
- 41 defects uncovered
- 14 opportunities identified
- Delivered in 1 sprint
![A collection of Research content for Missguided validating their mobile app checkout designs](https://cdn.sanity.io/images/2yundn6y/production/ecad249241c9d465de3866a999111e180374b211-3840x2706.png?auto=format&fit=crop&dpr=1&q=80&w=3840&h=2706&width=3840&height=2706)
Missguided
Qualifying a product backlog for action
- 41 experiment candidates identified
- 128 events IDs created for tracking
- Delivered in 2-weeks
- 41 experiment candidates identified
- 128 events IDs created for tracking
- Delivered in 2-weeks
- 41 experiment candidates identified
- 128 events IDs created for tracking
- Delivered in 2-weeks
- 41 experiment candidates identified
- 128 events IDs created for tracking
- Delivered in 2-weeks
![Collection of experience review presentation boards](https://cdn.sanity.io/images/2yundn6y/production/db9f5471985734382e7aa0df9146a000f9bbcf99-3840x2706.png?auto=format&fit=crop&dpr=1&q=80&w=3840&h=2706&width=3840&height=2706)
Blinds2Go
Experiment backlog identification
- Three key journeys audited
- 55 insights uncovered
- 17 actionable recommendations
- Three key journeys audited
- 55 insights uncovered
- 17 actionable recommendations
- Three key journeys audited
- 55 insights uncovered
- 17 actionable recommendations
- Three key journeys audited
- 55 insights uncovered
- 17 actionable recommendations
![](https://cdn.sanity.io/images/2yundn6y/production/32e635951fef914b2a6c723f746fec9735d0634c-1920x1344.jpg?auto=format&fit=crop&dpr=1&q=80&w=1920&h=1344&width=1920&height=1344)
BNP Paribas
Auditing customer experience across channels
- 12 core features tackled
- 186 pains points identified
- 52 user interviews conducted
- 12 core features tackled
- 186 pains points identified
- 52 user interviews conducted
- 12 core features tackled
- 186 pains points identified
- 52 user interviews conducted
- 12 core features tackled
- 186 pains points identified
- 52 user interviews conducted
![Picture of several buildings being built that illustrates the area of work of Glue's client Eque2, construction management software provider](https://cdn.sanity.io/images/2yundn6y/production/de4dc6d97b96faabee90d732aa21f44540afbae2-3840x2691.png?auto=format&fit=crop&dpr=1&q=80&w=3840&h=2691&width=3840&height=2691)
Eque2
Elevating two core business management platform experiences
Other frameworks you may also like…