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A picture of two employees sitting at their desks opposite each other. The female colleuge has her back to us, on her screen we can see that she is working on an experience review for an e-commerce company.

A female employee working on an experience review. She is using Miro to add sticky notes to screenshots of the e commerce app to evaluate gain points, pain points, opportunities and usability issues.

Glue - Experience review

Visualisation of the Glue Design Optimisation Experience Review framework workflow followed by the Glue design, strategy and research team to deliver high-end client projects

Visualisation of the Design Optimisation Experience Review work package delivered to clients by the Glue Design studio, built and refine after a decade's worth of experience. The step-by-step workflow followed by Glue is shown, detailing what team provides what content and deliverables when.

Glue - Design Optimisation Experience Review framework - Workflow

An image with 9 pages from an experience review report. The pages are in three rows going diagonally across the image and are on a red background.

A report that reviews the Hafele product to identify pain points, gain points and opportunities with the product. It also provides recommendations on how to action each of the findings in order to optimise the product.

Hafele - Experience review report - Glue

Identifies opportunities for innovative breakthroughs

Challenges traditional backlogs with value-added objectives

Accelerates commercial growth with qualified strategies

In-depth risk analysis and mitigation plans

Prioritised and qualified investments and ROI

Framework for collective contribution and multi-team inclusion

Provides clarity, drivers, goals, and an innovation roadmap

Reduces learn, churn, and pivot tactics

Data-based decision making and business intelligence

Inefficient cost analysis, investment, and return profiling

Unexploited or missed competitive advantages and propositions

Restricted or unqualified opportunity profiling and resource allocation

Lack of strategic alignment, scoring and qualified backlogs

Reduced productivity, efficiency, value, and return

Expensive learn, churn, and pivot tactics, increasing friction

Inefficient expectation management, mission, vision, and goal setting

Uncapitalised big-growth levers and commercial gains

Unchallenged assumptions, limited to internal practices and knowledge

The cost of not doing an Experience Review

Discovery through horizon scanning, probing techniques, and card sorting

Quantitative and qualitative research and data intelligence building

NorthStar metrics, SWOT analysis, and dependency mapping

Opportunity assessment and validation through qualifying criteria

Innovation roadmaps, backlog qualifying, and sprint planning

Cover image of the Info deck provided by Glue for the Experience Review framework.

Glue_Info-deck_Experience Review_cover

Get access to our Experience Review information deck to learn more

Frequently asked questions 
about our Experience Review

Missguided

Blinds2Go

Assuming the UX and CX of a product or service could be detrimental to the desired objective. Our dedicated Experience Review sprint utilises various audits, insights, and methods to expose friction points, validate controllers, and build a qualified backlog of value-scored recommendations.

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A man in a stripy t-shirt standing in front of a whiteboard that has post it notes and writing on regarding a CRO experiment.

Two colleagues engaged in a discussion about an upcoming CRO experiment for a client, where they will be updating designs in order to A/B test which designs increase revenue per user (RPU).

Experience
Review🚦

Benefits of an Experience Review

The cost of not doing an Experience Review